Piagam Pelanggan

1.

Ensure that customers can find and obtain the desired reference material within 20 minutes.

2.

Ensure that the process of borrowing, returning and renewing material loans is completed within 5 minutes.

3.

Ensure that each membership registration is processed within 5 minutes.

4. 

Any constructive efforts, suggestions, complaints and remarks against the progress and excellence of PRJN services will be
acted upon in less than 2 weeks

5. 

Always provide comfortable and orderly environment facilities for customer satisfaction.